Who needs hardware tokens?
Users accessing DrFirst platforms containing PHI or requiring EPCS functionality.

Where can I find instructions on how to order a token?
https://help.drfirst.com/hc/en-us/articles/44816303823379-Request-a-hard-token

What is the link to order a brand new token?

https://hardtokenrequest.drfirst.com/products/onespan-hard-token-device

Why does DrFirst require a hard token?

It's a DEA requirement.

What kind of token does DrFirst utilize?

OneSpan Digipass GO 7 FIPS Hard Token. The Digipass GO 7 FIPS Hard Token transforms how healthcare providers protect controlled substance prescribing, ensuring only authorized clinicians access EPCS systems. With military-grade security trusted by thousands of healthcare organizations, you're not just meeting DEA requirements—you're exceeding them.

What should I do if I have a question?

Please open a support ticket within DrFirst's Help Center.